Our policy lasts 14 days. If 14 days have elapsed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging and with tags. To complete your return we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you would like to exchange it for the same item please get in contact with us first. By email at email@example.com or by calling us on (07) 575 3263. Then send your item to: 160 Maunganui Rd, Mount Maunganui, 3116, Bay of Plenty, NZ.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe Care Products.
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This may take up to a week.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank, it may take some time before your refund is official. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
To return your product, you should mail your product to: 160 Maunganui Rd, Mount Maunganui, 3116, Bay of Plenty, NZ. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live the time it may take for your exchanged product to reach you may vary.
- Versatile and timeless, this minimal knee-high boot is a wardrobe essential. Made from premium ECCO leather, the chic round-toe design features a soft leather lining and an on-trend wedge heel. The stretch textile panel provides a comfortable fit and ensures easy on and off.
- Beautifully crafted uppers combine stretch textile with a natural pebble grain ECCO leather that has a soft pull-up effect and subtle cushioned handle. ECCO leathers are meticulously crafted in our very own tanneries, where artisanal craftsmanship and relentless innovation are an integral part of the process. Born from a blank canvas of premium raw hides, ECCO leathers are designed, finished, and finessed into beautiful shoes and accessories that stand the test of time.
- Stylish wedge heel adds comfortable height, while the removable leather-covered inlay sole with ECCO Comfort Fibre System™ has a soft foam underside and moisture-wicking properties for a luxurious in-shoe experience. FLUIDFORM™ Injection Technology uses specialised, durable materials and anatomical engineering to build lightweight and flexible soles for superior cushioning and shock absorption. The upper is bonded seamlessly to the sole, without the need for glue or stitching.
- Our Scandinavian roots inspire our philosophy: unique, minimalistic design, intuitive functionality, and the softest leathers that enhance the experience both now, and over time. We fuse innovative technology with old-world craftsmanship to create the exceptional quality, utility, and outstanding durability that are fundamental to ECCO