Returns and Exchanges
Under the Consumer Guarantees Act we have the chance to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.
If you would like a change of size, please get in contact with us first. This is dependant on availability. We will happily exchange your purchase for a different size and/or style where we can or we will arrange a store credit.
Only regular priced items may be refunded. Unfortunately, sale items will not be refunded.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe Care Products.
Late or missing refunds
The BIRKENSTOCK Madrid is the oldest member of the family of models, making it a veritable classic. Launched as a “gymnastics sandal” half a century ago, this simple single-strap model has gone on to become a firm fashion
- Anatomically shaped cork-latex footbed
- Upper: Birko-Flor®
- Footbed lining:
- Sole: EVA
- Details: one strap with an individually adjustable metal pin buckle
- Made in Germany