Returns and Exchanges
Under the Consumer Guarantees Act we have the chance to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.
If you would like a change of size, please get in contact with us first. This is dependant on availability. We will happily exchange your purchase for a different size and/or style where we can or we will arrange a store credit.
Only regular priced items may be refunded. Unfortunately, sale items will not be refunded.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe Care Products.
Late or missing refunds
- Lace-up Lace-up Laces help customise the fit for your foot
- Lightweight Lightweight Lightweight sole materials are used to create a light shoe that will provide all day comfort
- Orthotic-friendly Orthotic-friendly A removable footbed for when you need a little extra support - you can add to ours or replace with your own
- Super Support© footbed Super Support© footbed Removable footbed or sock cushions your foot, securely cups your heel and supports your arch. Styles with this footbed have a more generous heel width