Returns and Exchanges
Under the Consumer Guarantees Act we have the chance to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.
If you would like a change of size, please get in contact with us first. This is dependant on availability. We will happily exchange your purchase for a different size and/or style where we can or we will arrange a store credit.
Only regular priced items may be refunded. Unfortunately, sale items will not be refunded.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe Care Products.
Late or missing refunds
Shopping for someone else but unsure of what to give them?
Give the gift of choice with a shoe&me gift card.
Delivered by email and will contain instructions to redeem at checkout.
We recommend you provide your own email address, not the address of the recipient. That way you can print or forward them the gift card at your leisure.
Our gift cards have no additional processing fees.
For the gift card to be made available to use in store please contact us on 07 575 3263