Returns and Exchanges
Under the Consumer Guarantees Act we have the chance to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.
If you would like a change of size, please get in contact with us first. This is dependant on availability. We will happily exchange your purchase for a different size and/or style where we can or we will arrange a store credit.
Only regular priced items may be refunded. Unfortunately, sale items will not be refunded.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe Care Products.
Late or missing refunds
- Synthetic and webbing upper
- Hook and loop closure system
- Nylon shank
- Contoured EVA foam midsole
- Microban® zinc-based anti-microbial treatment
- Spider Original™: A lot of people ask why we named our original rubber compound after one of the creepiest creatures on the planet. In response, we ask them if they’ve ever seen a cute puppy climb up a completely vertical, soaking wet rock. No? We rest our case.
- Shoc Pad™: You
wouldntride a bike without a seat. The same logic applies toour Shoc Pad™ technology, which will give you a smooth ride without inhibiting your performance.