Exchange Policy

Returns and Exchanges

Our online policy lasts 14 days. If 14 days have elapsed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging and with tags. To complete your return we require a receipt or proof of purchase.

Under the Consumer Guarantees Act we have the chance to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.

If you would like a change of size, please get in contact with us first. This is dependant on availability. We will happily exchange your purchase for a different size and/or style where we can or we will arrange a store credit. 

Email us at shoeandme.ltd@gmail.com or call us on (07) 575 3263.
Then send your item to: 160 Maunganui Rd, Mount Maunganui, 3116, Bay of Plenty, NZ.

Shipping

The customer is responsible for additional shipping costs. Initial shipping costs are non-refundable. Click here for more info on our shipping.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items will not be refunded.

Additional non-returnable items:

Gift cards, Hosiery, Socks, Shoe Care Products.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank, it may take some time before your refund is official. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shoeandme.ltd@gmail.com.

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