Exchange and Return Policy
Our online policy lasts 10 days. If 10 days have elapsed since your purchase, unfortunately, we can’t offer you a refund or exchange.
We know that shopping online can be difficult, to make this process easy and fast please get in contact with us first. When trying on your purchase please ensure you stay inside and have clean feet - we are unable to accept your return if the item has been worn/dirtied or damaged. If you have changed your mind, we can give you a refund or exchange within 10 days of your purchase. On Sale items are final and will not be refunded.
We will happily exchange your purchase for a different size and/or style or we can arrange a store credit. Sizes and styles do sell out, so to guarantee you don't miss out you can re-purchase the required item and return your original purchase for a refund.
We can not exchange or refund on items where:
- Goods have been worn.
- Goods have been damaged after purchase.
- Goods are not accompanied by the original box and or packaging.
- Goods are returned outside the specified time-frame.
- Goods have been purchased from the Sale page.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe care products.
The customer is responsible for return shipping costs. You can reuse the original packaging by turning the courier bag inside out and visiting your local post shop for a courier ticket. Initial shipping costs are non-refundable. Please include with your return: the online order number or receipt, and details of exchange or return.
Faulty Items
Under the Consumer Guarantees Act we have the opportunity to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.
Contact Us
For any other inquiries please email us: hello.shoeandme.ltd@gmail.com
Bring in store or Courier items to: 162 Maunganui Rd, Mount Maunganui, 3116, Bay of Plenty, NZ.