Returns and Exchanges
Under the Consumer Guarantees Act we have the chance to repair a faulty item. If the fault cannot be repaired we will replace the item or a store credit will be issued. The item will be assessed before any action is taken. Once your return is received and inspected we will notify you.
If you would like a change of size, please get in contact with us first. This is dependant on availability. We will happily exchange your purchase for a different size and/or style where we can or we will arrange a store credit.
Only regular priced items may be refunded. Unfortunately, sale items will not be refunded.
Additional non-returnable items:
Gift cards, Hosiery, Socks, Shoe Care Products.
Late or missing refunds
Wrens Total Protector is an invisible waterproofing spray for all smooth, suede and nubuck leathers. Also suitable for use on textiles and TEX membranes. Protect your shoes from dirt, snow, water, mud and sun by applying Wrens Total Protector. Available in 300ml Aerosol.
Not suitable for patent and imitation leathers.